The internet revolution has profoundly changed many industries, and the hotel and tourism industry undoubtedly falls into this category. reception program can both positively influence the daily organization and work rhythm of staff (not only customer service), as well as create completely new, noticeably more favorable conditions for selling rooms. In many different distribution channels. Learn about advanced tools for supervising subordinate receptionists, financial settlements, and statistical analyses without going into great detail anymore.
A truly professional reception software should be expected to offer a wide range of useful tools. Just like NFHotel, this Polish hotel software already offers a number of useful modules in its basic version. Furthermore, it offers frequent updates that regularly add new features, and there are also paid features. While the increased subscription fee may seem uninteresting from a hotelier's perspective, customers receive features that quickly pay for themselves. And then, they begin to generate tangible profits.
New and expanded hotel room sales channels
And as you might imagine, it's these elements that are causing the most excitement in the industry. Moreover, the situation in tourism is increasingly looking like a dedicated computer system is becoming a necessity for accommodations. Essentially, only a reception software can operate on booking portals like e-holiday or Booking.com without exposing themselves to hoteliers' biggest nightmare. This nightmare, of course, is the conflict of overlapping reservations from different sources, which can no longer be transferred, leaving only the facility to cancel. This phenomenon has already earned its own technical name: overbooking. And it would be enough to use channel manager, which immediately removes the availability of a booked room – on the hotel schedule, extranets, travel listings, etc. A tool like the NFHotel reception program allows you to launch online sales at full speed. Without fear of disastrous confusion and painful consequences.
Your own online reception
Another optional module, but extremely effective in attracting potential customers, is booking engineThe name speaks for itself – online reservations are available for tourists to make entirely on their own via the resort's website. The advantages of this solution for the reception program are all too obvious. Guests book their stay at any time that suits them best, and the hotelier receives a fully automated, online customer (self-)service point. Essentially, it's the online equivalent of a reception desk. One that provides tourists with all the necessary information, searches for available options for the specified dates, and offers food, a package of SPA treatments and other additional attractions... And at the end of the program, the reception will accept the deposit or the full amount transferred express online payments and send elegant confirmation to your e-mail address a satisfied tourist. To put it succinctly and emphatically: full service.
Helpful assistance for receptionists
Now that we've covered the hottest topics, let's briefly describe other possibilities and simplifications for everyday tasks. There's quite a list, after all, few properties have receptionists solely responsible for creating new reservations and issuing keys to guests. Naturally, NFHotel will continue to serve as a model for a reception software. Nowadays, especially with online bookings, it's necessary to send customers numerous notifications and confirmations. However, instead of tedious typing, it's better to reduce the whole process to a few clicks using an automatically completed template. Or, graphically highlighting reservations with packages and special guest requests, which, combined with an internal staff communicator and control panel, streamline planning and execution. And then there's the clear color legend, which makes it immediately clear which guests have already paid and which ones still need to be reminded about outstanding payments.
Reception software offers a wealth of benefits that increase staff efficiency and generate tangible profits. Don't delay! Learn more about the NFHotel system and try it out. demo!