Advanced hotel software like NFHotel – from a Polish manufacturer – is a highly specialized tool, providing hoteliers, hotel staff (and even tourists themselves) with a wealth of exceptionally practical features. This type of computer-based reception fulfills numerous tasks, including comprehensive customer service, both by assisting employees and completely relieving them. However, broadly defined reservation operations are only a fraction of the options offered by top hotel systems available on the Polish market.
However, it is difficult to deny that it is the range of opportunities that directly impact revenue that arouse the greatest interest hotel programsBy definition, implementing such software is meant to be a profitable investment; spending money on show or for some half-baked whim is a different industry, for a completely different audience. Having a computer-based reception desk in your own resort isn't snobbish; it's a decision that propels the entire hotel business forward in a highly desirable direction. A carefully selected system delivers tangible results within the first few weeks of implementation. Therefore, it's crucial that the entire system be simple and intuitive to use.
Automatic and immediate response to all inquiries
Anyone who has ever worked in a hotel near peak season (beach vacation, winter break in the mountains, etc.) has probably had to spend long hours answering inquiries about available dates that came in via the contact form. Even if the last available dates were sold out some time ago, and the website had a colored bar indicating full capacity. All it would take is to disable the email module and replace it with booking engineIn other words: a computerized reception desk in the strict sense of the word, which will handle both searching for available dates and making the entire reservation. It will also accept and process payment. online payments Online reservations have the undisguised advantage of working all day and night. Therefore, when a tourist interested in a stay has a free moment late in the evening, they no longer have to wait for a better deal by phone or exchange correspondence with receptionists. Visit the website, view the available options, choose the most interesting one, pay the deposit (or the full amount), and that's it. Reception, of course, is computer-based. will automatically send all confirmations - via email or text messages. The speed of receiving such messages will undoubtedly delight customers.
A few seconds instead of several minutes
Improvements of this magnitude can apply to many everyday tasks, which, thanks to hotel software, become downright trivial. Speaking of sending emails, it's worth mentioning how it works with reservations made by receptionists. Typically, after finalizing the conversation and hanging up, the employee must spend a significant amount of time manually typing out messages, or perhaps filling in individual details. Meanwhile, at the front desk, you can have pre-made templates for a variety of occasions, automatically populated with the data from a specific reservation. Participant names, dates, assigned rooms, current payment status… It's definitely easier, and the time saved can be allocated to other tasks.
Multiplying sales channels
Returning to the potential, measurable and direct profits from investing in a hotel program, it is necessary to mention a tool that is indispensable in the current conditions of the tourism industry, which is a channel managerThis is a clever system that connects the desktop reception with online booking sources. This primarily involves booking portals like Booking.com, eliminating the hassle of manually filling out extranet information and the fear of overlapping stays (known as overbooking). An efficient, rapidly exchanging information CM allows you to confidently open significantly more room sales channels than is possible with such basic—or rather, more limited, compared to the Polish NFHotel—desktop receptions.