One of the most fashionable trends, and one that best reflects the broadly understood changes taking place in modern times, is mobility. Understood as both ease of movement and access to useful tools from virtually anywhere on the globe. Or at least, wherever an internet connection is available. For the hotel and tourism industry, a true breakthrough has come hotel programs, offering many useful possibilities. The integrated mobile reception is one of the most interesting of them.
First, a quick explanation: a mobile reception desk isn't quite the same as an online web-based reception desk. This doesn't change the fact that both functionalities should be available within the same hotel system. In the latter case, it's about selling rooms via online sites—primarily bookings on your own website, but also from specialized service sites. This usually boils down to a two-way street. connections with booking.com, the largest portal of its kind in the travel market. However, in this article, we will explore the mobile reception as a computer-based reservation system, also available for smartphones, tablets, and other mobile devices.
Is one computer for one staff member not enough?
This question has likely occurred to many hoteliers and lodging owners. Practical considerations and a welcome precaution prevail. Everyone has probably heard of the so-called "malice of inanimate objects," which in this industry could manifest itself, for example, with a serious equipment failure right before the peak season. Returning to the paper-and-card system for making new reservations is absolutely out of the question, if only because of the previously mentioned online booking sources. Thanks to a mobile online reception, it's possible to both make all rooms available for online sale—24/7—and ensure uninterrupted work for receptionists and managers. Handheld devices with a permanent internet connection (never mind the technical details) and a working browser are now standard. Alternatively, it's a relatively small expense, especially considering the future profits from such a move. Workflow is maintained, and new customers are constantly flowing in—nothing but joy.
Small screen, but lots of options
Adding new reservations to the schedule and adding customer data to the database are just a few of the myriad of tasks a true mobile reception desk can handle. Furthermore, receptionists are responsible for much more than just serving tourists, so software that facilitates their work on smartphones and tablets must meet as many expectations as possible. The question is, how can a multitude of options be accommodated on a small device? Generally, there are two options: either dedicated mobile apps or responsive systems that change the display style depending on the screen, resolution, etc.
Among the mobile reception desks, it is worth mentioning NFHotel
There are plenty of reasons to elevate the Polish hotel software to such a high standard. The focus on future-proof cloud technologies deserves particular attention. This solution offers immense convenience, not least because the system will work on any device with a web browser. There's no need to forcefully replace a tried-and-true device with a new one just because a new version of the mobile reception desk has been released. As for updates, they are immediate and automatic, without the need to download heavy data packages or install anything. This type of system, operating on external servers and monitored 24/7 by a team of specialists, is significantly more secure than work or home computers, even those with advanced antivirus software.
Mobile reception? NFHotel is second to none! Check it out! hotel program demo with all the functionalities available today – on your computer, smartphone, tablet, and other devices with a web browser. It doesn't matter what operating system or hardware brand you have. NFHotel works on any mobile device.