Guest Assistant – faster service, full automation, greater satisfaction!

Enter a new era of digital hospitality - save time, improve your guests' comfort and increase staff efficiency with online check-in and guest assistant at NFHotel.
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Available on
iPhone, Mac
Android
Huawei
PC

Why use Guest Assistant?

Guest Assistant – convenience for guests and no queues at the reception!


Guest Assistant is a solution that will take your property to the next level of modern hospitality. This feature allows guests to quickly and securely complete the check-in process, freeing you up to attend to their needs.
No queues at the reception - elimination of time-consuming traditional check-in during peak hours.
Reducing staff workload – reception can focus on other tasks.
Quick and easy access - guests receive a link to the Guest Assistant directly on their phone or email.
Improving guest comfort - guests can check reservation details, make payments and enter check-in details without having to visit the reception, at any time.
Marketing - collect guest emails and marketing consents.
Guest Assistant is a solution that will take your property to the next level of modern hospitality. This feature allows guests to quickly and securely complete the check-in process, freeing you up to attend to their needs.
No queues at the reception - elimination of time-consuming traditional check-in during peak hours.
Reducing staff workload – reception can focus on other tasks.
Quick and easy access - guests receive a link to the Guest Assistant directly on their phone or email.
Improving guest comfort - guests can check reservation details, make payments and enter check-in details without having to visit the reception, at any time.
Marketing - collect guest emails and marketing consents.
See more
Channel manager - list of OTA portals

Discover the benefits of Guest Assistant

Simple online check-in process
The guest receives a direct link to the Guest Assistant, where they can enter all required registration details and pay for their stay.
Automatic entry of reservation data
Guest Assistant retrieves reservation details without the need for manual entry, minimizing the risk of errors.
Possibility to edit data before check-in
The guest has the option to change their data (e.g. ID card number), which ensures flexibility and convenience.
Automatic check-in reminder
We can set up automation that will remind you, for example, two days before arrival to complete your registration details, which simplifies the process and reminds you of your tasks.
Collect marketing data
With the Guest Assistant, collecting marketing data becomes simpler and more effective. This feature allows you to acquire guest contact information you don't receive through over-the-air (OTA) channels, and also gain consent to send marketing offers.
More features coming soon
We're constantly expanding our Assistant with new features, more options coming soon!
Simple online check-in process
The guest receives a direct link to the Guest Assistant, where they can enter all required registration details and pay for their stay.
Automatic entry of reservation data
Guest Assistant retrieves reservation details without the need for manual entry, minimizing the risk of errors.
Possibility to edit data before check-in
The guest has the option to change their data (e.g. ID card number), which ensures flexibility and convenience.
Automatic check-in reminder
We can set up automation that will remind you, for example, two days before arrival to complete your registration details, which simplifies the process and reminds you of your tasks.
Collect marketing data
With the Guest Assistant, collecting marketing data becomes simpler and more effective. This feature allows you to acquire guest contact information you don't receive through over-the-air (OTA) channels, and also gain consent to send marketing offers.
More features coming soon
We're constantly expanding our Assistant with new features, more options coming soon!
Discover the benefits of Guest Assistant
Simple online check-in process
The guest receives a direct link to the Guest Assistant, where they can enter all required registration details and pay for their stay.
Automatic entry of reservation data
Guest Assistant retrieves reservation details without the need for manual entry, minimizing the risk of errors.
Possibility to edit data before check-in
The guest has the option to change their data (e.g. ID card number), which ensures flexibility and convenience.
Automatic check-in reminder
We can set up automation that will remind you, for example, two days before arrival to complete your registration details, which simplifies the process and reminds you of your tasks.
Collect marketing data
With the Guest Assistant, collecting marketing data becomes simpler and more effective. This feature allows you to acquire guest contact information you don't receive through over-the-air (OTA) channels, and also gain consent to send marketing offers.
More features coming soon
We're constantly expanding our Assistant with new features, more options coming soon!

Be modern with NFHotel!

Introduce Guest Assistant to your property now!

If you still have doubts about whether Guest Assistant or NFHotel will work for your property, contact us - let's talk!

Write to us and we will call you and together we will consider how to best utilize the capabilities of our hotel software to automate the service process, save time and increase profits.

 


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FAQ

Frequently asked questions

The Guest Assistant is an innovative solution that allows guests to quickly and conveniently check in online. Guests can enter their details, pay for their stay, and complete the check-in process without having to visit the reception desk.
Guests receive an email or text message with a link to the Guest Assistant, where they can review their reservation details, enter the necessary check-in information, and make payment. Once the check-in process is complete, the guest's details are automatically transferred to the NFHotel hotel system.
You decide what data is required. If you check the required "email" box, the Guest must provide their email address, which allows for faster contact and enables the collection of marketing data (e.g., consent to receive offers). This is especially useful when the Guest's contact information is not available through over-the-air (OTA) channels.
You can configure which data is required and which is optional: ID number, vehicle registration number, name and surname, email address, date of birth, and PESEL number. Guests also have the option to change their data.
The guest can opt in to receive marketing offers, such as first-minute offers, newsletters, promotions, and other communications, which support the property's marketing activities.
Yes, the Guest Assistant works on all mobile devices, so guests can use it anywhere, anytime.
Online check-in is a process in which guests complete check-in formalities at a hotel, guesthouse, apartment, or other property without having to visit the reception desk. Guests receive a link through which they can independently enter their details, make payment, and complete the check-in process.
Online check-in reduces guest wait times at the reception desk, improving their experience and convenience. Furthermore, it reduces the workload of reception staff, allowing them to focus on other tasks. Guests can also check-in remotely, anytime, anywhere.
Guests receive a link to the Guest Assistant via email or text message. After clicking the link, they can complete the required information, such as their ID number and contact details, as well as pay for their stay (if required), and sign. Once the process is complete, the data is automatically transferred to the hotel system.
The scope of required data varies by property, but typically includes: name, email address, home address, ID card or passport number. Additional data includes, for example, car registration number, date of birth, and national identification number (PESEL). You decide which data is required and which is optional.
If a guest completes their online check-in details, the reservation will receive a tag, such as "checked in." You can set these tags to be displayed on the reservation bar. This allows the reception desk to see immediately from the schedule which guests have entered their details and which ones need further follow-up.
Yes, the Guest Assistant at NFHotel allows you to sign online.
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